Most conversations are simply monologues delivered in the presence of a witness – Margaret Millar
Have you ever had to have a tough conversation with someone, but didn’t quite know how to approach it? Would you like some strategies for dealing with those conversations that become emotionally charged or heated? Whether it’s a performance review, a difficult negotiation, or a disagreement with a colleague, challenging conversations can be some of the most stressful and uncomfortable situations in the workplace.
Our Challenging Conversations training course will equip you with the tools and strategies you need to handle even the most difficult conversations. We’ll explore the art of active listening and how to ask powerful questions, helping you to build trust and rapport quickly with a diverse group of stakeholders. We’ll also cover how to handle objections and navigate disagreements in a constructive and productive way.
We dive into the more emotional aspects of challenging conversations too. We’ll explore how to handle intense emotions in yourself and others, and how to respond when things get heated. We’ll also discuss how to stay aligned with your priorities and values while still being open to different perspectives and ideas.
This training course is designed for anyone who wants to improve their communication skills and feel more confident in handling challenging conversations. You’ll leave with a deep understanding of how to communicate effectively under pressure, build rapport, and navigate difficult conversations with more confidence.
Get ready to be the ultimate conflict-resolution superstar and feel like the superhero of challenging conversations!
Here’s what we’ll cover:
Improve your communication skills and confidence in handling challenging conversations
The art of active listening and how to ask powerful questions to build trust and rapport
Learn an awesome objection handling model to help navigate disagreements productively
How to keep your cool when faced with intense emotions in others and yourself
Gain confidence to set boundaries, express your needs and feelings, and resolve conflicts in a healthy and respectful way.
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Can this training course be delivered in person?
All our training courses are delivered virtually using MS Teams, WebEx and Zoom. We have offices in London, Brighton and Auckland and deliver classroom workshops in the UK, Europe, NZ and Australia.
How do you make learning fun?
All of our training is designed in-house by our awesome trainers and graphic designers. We use cutting-edge production techniques to create fun and inspiring ways to engage with our learners that helps make learning easy and long lasting. We are often asked "how are you doing this?!"
What is the ideal group size?
All of our training courses are highly interactive. For virtual and hybrid training sessions we suggest a maximum of 24 participants and for classroom training the optimum group size is 16-18.